At Jas Tapway FZCO, we want you to love your purchase. If you’re not satisfied, we’re here to help. Please review our policy below for refunds and exchanges.

1. Returns Eligibility

We accept returns or exchanges only under the following conditions:

  • The product has a manufacturing defect
  • You report the issue within 7 days of delivery
  • The product is unused, unwashed, and in original packaging with tags attached

We do not accept returns for change of mind.

2. How to Request a Return or Exchange

To request a return or exchange, please contact us within 7 days of receiving your item at:

📧 support@jasclothings.com
Include your order number, product details, and clear photos of the defect (if applicable).

3. Refund Process

Once your return is approved and the product is received and inspected, we will notify you of the status.

  • If approved, a refund will be issued to your original payment method
  • Refunds may take 5–10 business days to appear in your account

4. Exchange Policy

We can exchange your item for the same product in a different size or a replacement if the product is defective. Exchanges are subject to product availability.

5. Items Not Eligible for Return or Exchange

  • Items reported after 7 days of delivery
  • Products damaged by misuse or wear and tear
  • Final sale or discounted items
  • Items without original packaging and tags

6. Shipping for Returns

  • Customers are responsible for the return shipping costs unless the product is defective.
  • We recommend using a trackable shipping method.

7. Contact Us

If you have any questions about our refund or exchange process, feel free to contact us:

Jas Tapway FZCO
📍 IFZA Business Park, DDP, Dubai, United Arab Emirates
📞 +971 52 329 0207
📧 support@jasclothings.com
🌐 https://pinkangelus.com